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Refund and Exchange Policy

We want you to be completely satisfied with your purchase from Elaviz Studio. If you need to return an item, please follow our guidelines below:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.

Please note that items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you have received the wrong item so that we can evaluate the issue and make it right. Please provide photos of all damaged or wrong items along with your name and order number.

Please note that each candle, wax melt, air freshener and homeware piece is individually handmade; therefore, the actual colour and appearance of the products may have slight differences. Minor air bubbles may be visible, and this is not considered as defects.

In the very unlikely event that your parcel is lost during delivery, we will issue either a refund or a replacement, subject to written confirmation from the delivery courier.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept refunds or replacements for change-of-mind on all items. Please check the product specifications before purchase.

Items marked as 'Limited Edition', sculptural candles, bulk orders, custom label candles, reed diffusers due to hygienic reasons and products purchased during sales or promotions are not eligible for returns.

Handmade Nature

Please note that slight imperfections and color variations may naturally occur in our handmade items.

For any further assistance or inquiries, please don't hesitate to reach out to us at Your satisfaction is our top priority, and we are here to help!

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